Terms and Conditions for Morocco Tours Gates
By booking a tour with Morocco Tours Gates, you acknowledge and accept the following terms and conditions on behalf of yourself and all other individuals included in your booking:
- Booking Confirmation and Payments
Upon agreeing to the proposed itinerary, Morocco Tours Gates will provide an invoice detailing payment instructions. Your booking is confirmed upon receipt of a deposit, typically amounting to 20% to 30% of the total invoice amount.- The remaining balance (excluding the deposit) can be paid in cash upon arrival.
- Changes and Cancellations
If you need to make changes to your booking, you may proceed with the original holiday arrangements if feasible or cancel, subject to the cancellation charges below:- Cancellation within 30 days or more before the start date: Deposit is non-refundable.
- Cancellation within 14 days or more before the start date: 50% of the total cost is payable.
- Cancellation within 7 days or less before the start date: No refund will be provided.
Please inform us in writing as soon as possible if you wish to cancel your travel arrangements. The cancellation fee will be based on the number of days between the receipt of your cancellation notice and the start date of your trip.
- Circumstances Beyond Our Control
Morocco Tours Gates cannot be held liable for any loss, damage, or expense resulting from circumstances beyond our control, such as war, civil unrest, airport closures, industrial action, terrorist activities, or other unforeseen events. In such cases, if your holiday is delayed, extended, or requires changes, no refunds will be provided. - Special Requests and Requirements
- If you have any specific requirements, such as dietary restrictions, medical needs, wheelchair assistance, or other special requests, please inform us before confirming your booking. We will communicate these to our suppliers to ensure a safe and enjoyable holiday experience.
- For any preferences such as hotel location or bed configurations, let us know when making your reservation. We will make every effort to accommodate these requests, but no compensation will be offered if we cannot fulfill such preferences.
- Insurance Requirements
It is mandatory for all travelers to have appropriate insurance coverage for the duration of the trip. The lead passenger is responsible for ensuring that all members of the group are adequately insured. The insurance should cover:- Loss of belongings (including money and passports), personal accidents, medical expenses, and repatriation in case of illness, including international medical emergency services and air ambulance costs, with a minimum coverage of €5,000 for medical and repatriation expenses.
- Any potential expenses arising from loss, damage, injury, delay, or inconvenience. We also strongly recommend obtaining cancellation insurance.
- Transportation
Our vehicles are registered and fully insured as tourist vehicles, meeting all necessary requirements for passenger transportation.